HMRC

A short reminder as we approach the deadline for Self-Assessment returns. Whilst criminals may impersonate HMRC at any time, the period up to deadlines is a key time to be aware of emails, texts, or even phone calls, claiming to be from HMRC.

HMRC will never send a request for your bank account details, personal information or notify you be text or email about Tax Rebates, and Tax Refunds. Do not be tempted to click on any links in such emails.

Criminals often use threatening language in messages and phone calls which is to pressurise you into acting too quickly without thinking – if in doubt, then just hang up, wait a while, then call back on the genuine HMRC number which you can find on www.gov.uk or on any HMRC correspondence you have.

Criminals will take advantage of the Self-Assessment deadline to panic you into sharing personal or financial details or even paying bogus “Tax Due”. HMRC will never ask for payment by Gift Cards, as appears in some fraudulent messages.

So please take a moment to think before parting with any information or money. If in doubt, check with HMRC using reliable contact details provided by them.

WHAT TO WATCH OUT FOR:

Criminals may text or email people to tell them they are due a Tax Rebate from HMRC; this may also include a link that asks for personal details which can be used for further scams
Criminals are also using phone calls to gain people’s details
Automated phone calls may be used to say people owe tax, and arrest warrants may be issued by HMRC unless they pay the outstanding tax
Fake web pages have also been used which can copy the genuine HMRC website
HOW TO REPORT:

Forward entire Scam text messages to 60599
Report Phishing Emails to phishing@hmrc.gov.uk
This also applies to the regular raft of other messages claiming to be from similar Government and official agencies.

ANYDESK SCAM

We have highlighted this Scam previously but there have been some recent reports in our area of residents falling victim to this Scam once again.

Victims may be persuaded via texts or phone calls that there has been criminal activity on their bank accounts, or they may claim to be from Microsoft or similar, and claim there is an error on their computer that needs to be repaired.

In each situation the victim is persuaded to download “AnyDesk” software which then gives the criminal access to the computer.

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AnyDesk in itself is secure, trusted and used by many people without problem. When installed correctly, it is completely secure and an appropriate tool for IT experts wanting to work on remote devices without being on-site.

However there have been reports of members of the public receiving phone calls from Scammers asking them to download AnyDesk and then accessing that computer or mobile phone to glean personal details, bank details etc.

If anyone cold calls you and asks you to download AnyDesk you are advised not to respond and hang up on the caller. They could use this software to steal your money.

What to do if you’ve given a scammer remote access to your device

First and foremost, take back control of your device – if you can still see your screen, there should be a disconnect button enabling you to end the session but as a precaution, turn off Wi-Fi at the router or unplug the network cable to fully disconnect from any external connection.
Tell your banks immediately if there is a chance they have been compromised and report the crime to Action Fraud.
Once your device has been switched back on, you can remove the software (check for recently installed programs/downloads) and any other apps that may have been installed by the scammer while they had remote access.
You should reset all passwords for online accounts (current accounts, savings, email etc.) and enable two-factor authentication where possible.
If you have security software, ensure it has all new and recent updates – then run a full security scan.
See also: https://anydesk.com/uk/abuse-prevention

Please feel free to share these messages with any vulnerable friends, relatives or neighbours

West Mercia Police - Local Policing Changes
Hello, I’m Inspector Julie Watson of Hereford City and South Herefordshire Safer Neighbourhood Teams and I’d like to tell you about some positive changes we’ve made to the organisation of West Mercia Police.

On Monday (19 January) the force changed the way it organises and delivers local policing to make sure services continue to meet the needs of local communities.

As part of these transitions, Herefordshire and Worcestershire has gone from being two local policing areas to a combined one (Herefordshire & Worcestershire).

This new structure is designed to strengthen resilience, improve coordination and ensure resources are focused where they are needed most.

Herefordshire’s communities will continue to receive the same level of service from their Safer Neighbourhood Team (SNT), where we have recently seen an uplift in officer numbers.

The force has operated under its current structure since 2018, and feedback from the public has highlighted several ways to enhance how it functions and meets demand.

The planned investment supports the Police and Crime Commissioner’s Safer Communities Plan and contributes to the national Neighbourhood Policing Guarantee, helping ensure policing remains visible, accessible and responsive.

The updated operating model is expected to provide a stable, long-term framework that better supports officers and staff, adapts to evolving demands and maintains a high standard of service for the public.

We look forward to engaging with our communities as we continue our duties to protect and serve the people of Herefordshire.